FAQ

We've compiled answers to some commonly asked questions about Cornwall Film Festival below.

We also know that some people may have more specific questions, so don't be afraid to ask.

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Popcorn Movie

Frequently asked questions

Venue

Where does the festival take place?


At the Princess Pavillions in Falmouth, Cornwall.




Will you be putting social distancing measures in place inside the theatre ?


We are monitoring the current situation and will take action closer to our event if social distancing measures will be necessary. We work closely with our partners and will follow all industry and kitemark standards to ensure that your visit to our new space is both enjoyable and safe for everyone.




Where is the best place to sit?


The Pavillions is a beautiful, open airy space. It has raked seating, to the rear that is accessed via steps and rows of padded seating on the lower flat level. The space is fully accessible and has no steps or stairs to entry. Our team are happy to give advice if you have specific seating needs, please drop us an email.




I am disabled and require a companion to attend the theatre, what is your Access policy and how do I book?


We understand that some of our customers require assistance to allow them to attend a performance. To ensure this is a possibility, we are pleased to offer a free ticket for an essential companion whenever required. The first time you make use of this service you may be asked to show proof of eligibility. We accept the CEA Card, a national card scheme developed for UK cinemas by the UK Cinema Association (UKCA. Free companion tickets are reserved for those who would not otherwise be able to attend. An essential companion must have the ability to assist the customer in the event of an evacuation or other emergency.





Tickets

Do you have any offers and discounts available?


To book tickets for the best seats and prices, we recommend you book early. We offer group discounts for groups: Groups of 10+ receive 15% off for all adults, seniors, preview / gala / special screenings Groups of 5+ receive 10% for all adult, seniors, preview / gala / special screenings We can not office group discounts for students or Young people as these are already discounted tickets




How do I use my ticket?


E-tickets will be sent out on confirmation of your booking. Please keep your email confirmation as proof of booking, you can show the E-ticket, QR code or printed ticket for entry.




How much do tickets cost and which one should I get?


Adult standard tickets are £8 per ticket Young people are anyone Under 16 pay £5 per ticket A student is anyone with a valid Student Card pay £5 per ticket Seniors are anyone in receipt of the state pension pay £7 per ticket Our Gala’s, special event and some preview tickets are £12 per ticket Pay what you can from £2 - £10




What is Pay what you can?


Pay what you can is our innovative affordable ticket scheme, run successfully over the last 2 editions of the festival. We've found the biggest barrier to attending events is not being able to afford the ticket price. In order to overcome that barrier, we're removing the ticket price and asking audiences to simply pay what they can so we can welcome more people to the festival experience and inspire wider audiences.




Can I get a festival pass ?


Yes we have Industry Passes available for Friday19th November at £10 Saturday Passes full of incredible cinema including the gala at £39




What happens if I lose my tickets?


Our Box Office team will be happy to help you. Just go to the counter before the event. You may be required to confirm your name, address and payment method.




Can I book in person?


Due to the current circumstances, we cannot currently offer an in-person booking facility although we will let you know as soon as this changes. Please visit our website www.mormediacharity.org.uk to book online.




Could you send me a brochure?


We are currently sending most of our communications via email & social networks, however, we expect to begin postal mailings again soon. If you'd like to receive news about events and other programmes please join our mailing list. If you have any queries you can contact our Office team at office@mormediachairty.org.uk Monday to Friday, 10am – 4pm.




Do you ask for proof of income for Pay What You Want tickets?


We WON’T ask you for your ID,proof of earnings or anything else! All we ask is your honesty!





Screenings

What is your screening policy?


No video.





Returns & Refunds

What are your return and refund policies, particularly around COVID related cancellations?


Under normal circumstances, tickets are non-refundable. If the event you were attending is sold out and we are able to re-sell your tickets to another customer, we can issue you a credit note for the ticket price only (excluding any card transaction & booking fees)




What is your specific Covid return and refund policy?


Should an event be cancelled or rescheduled due to COVID we will follow national guidelines and offer an exchange, credit or refund depending on the circumstances. If you are required to self-isolate with COVID symptoms or a positive COVID test we will offer an exchange, credit or refund depending on the circumstances.





Discounts

Do you have any offers and discounts available?


Groups of 10+ receive 15% off for all adults, seniors, preview / gala / special screenings Groups of 5+ receive 10% for all adult, seniors, preview / gala / special screenings We can not offer group discounts for students or young people as these are already discounted tickets





Accessibility

I am disabled and require a companion to attend the theatre, what is your Access policy and how do I book?


We understand that some of our customers require assistance to allow them to attend a performance. To ensure this is a possibility, we are pleased to offer a free ticket for an essential companion whenever required. The first time you make use of this service you may be asked to show proof of eligibility. We accept the CEA Card, a national card scheme developed for UK cinemas by the UK Cinema Association (UKCA. Free companion tickets are reserved for those who would not otherwise be able to attend. An essential companion must have the ability to assist the customer in the event of an evacuation or other emergency. Read more about / apply for an CEA card here.





 

Accessible
Screenings

THE CARD COUNTER is an afternoon Relaxed Screening (RS).

Everyone is welcome to these screenings,  but we have made them especially suitable to those who find standard screenings overwhelming such as autistic people, those with Dementia,  those with sensory issues. We will make the following adjustments:

  • The house lights are left on low and the sound turned down a little.

  • There are no pre-feature adverts or trailers and the film starts at the time advertised.

  • You can take your own soft drinks and snacks into the cinema.

  • During the film, you can use non distracting aids such as personal devices, ear defenders, fidget spinners and chewable jewellery etc.

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LAMB is a Captioned Screenings (CS).

Subtitled screenings that display the dialogue as well as additional auditory information on the screen. 

 

Live captions will display spoken dialogue in real-time. will be added to any Facebook Live interviews & events with closed captions and a downloadable text file will be added after the event.

 
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Have a specific
question?

If you have a specific question or have special requirements, please feel free to ask through our form or email info@mormediacharity.org.